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If you have questions about one of your Internet services, please feel free to contact our Technical Support Helpdesk using one of the following methods:
Local Phone: (910) 652-4357
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What new services does ETInternet offer?
Dozens of new services, including such services as mail, virus/spam filtering and high speed Internet access. To learn more about ETInternet's services check us out on the Web at www.etinternet.net, or you can give us a call today at (910) 652-4638.
What makes ETInternet better than your competitors?
We are a locally owned and operated telecommunications provider with the ability to service our customers with local support personnel. If a problem arises, we have the ability to remedy it immediately. ETInternet has a stringent customer support system ensuring the customer will not be forgotten. We own the network, so we are responsible for any issues that may arise with our customers.
Will my wiring have to be changed in my house or business?
You may use your existing lines and phone jacks. If you wish to subscribe to high speed Internet (DSL), it is possible that your existing wiring might not support this technology.
Do you have the experience to provide quality service and support?
Yes, we employ only qualified and experienced personnel who actually live in Sheridan. With that local availability, you will never have to wait for someone to travel to Sheridan to solve your problem. Our policy is that if a customer calls with trouble after hours, they will receive a return phone call within one hour.
I can't connect to the Internet, what can I check?
Ensure your phone or Ethernet cable is securely plugged in. Next, make sure there is power going to your modem. If you have an ADSL modem, is the ADSL light on the modem solid green? To check if you have an IP address, do the following:
For Windows98 or earlier, go to the Start menu, Run, type "command". At the prompt, type "winipcfg". A window pops up. Use the drop-down box to select your NIC card and hit the "Release" button, then hit the "Renew" button. If you do not get an IP address, call the Technical Support Helpdesk at (910) 652-4357.
For WindowsNT or later, go to the Start menu, Run, type "cmd". At the prompt, type "ipconfig /release" and then type "ipconfig /renew". If you do not get an IP address, call the Technical Support Helpdesk at (910) 652-4357.
How can I test my DSL speed?
DSL speed can be tested at www.bandwidthplace.com or www.2wire.com. If you are on ETInternet's network, you can also check http://speedtest.etinternet.net.
My DSL seems to be slow, what could be the cause?
There are several factors that contribute to DSL speeds. The Internet is dynamic by nature and bandwidth cannot be guaranteed. However, if it is excessively slow, try the above speed test websites and contact the Technical Support Helpdesk at (910) 652-4357.
How do I change my e-mail password?
You can change your account password by logging into http://myaccount.etinternet.net or call our 24/7 Technical Support Helpdesk at (910) 652-4357 and they can assist you as well.
I didn't receive an e-mail that was sent to me, where would it go?
Check the Greymail folder by logging in to your e-mail account using Webmail at webmail.etinternet.net. The e-mail may have been tagged as SPAM. By default, ETInternet's Anti-SPAM feature is turned on for all users. Any e-mail that is identified as SPAM is put in the Greymail folder and kept there for a maximum of 14 days. If you wish to turn this feature off, please call the Technical Support Helpdesk at (910) 652-4357.
With ETInternet's virus protection, am I protected against all computer viruses?
Over 95% of viruses are transmitted through e-mail and ETInternet's virus protection scans all e-mails. There is no 100% solution to protect against all viruses. ETInternet recommends also having an "up-to-date" desktop virus and anti-spyware application.
I ordered a 512k DSL line, but when I do a speed test, I'm not getting 512k, why?
Bandwidth cannot be guaranteed and due to the dynamic nature of the Internet, TCP/IP overhead and ATM cell tax must be taken into consideration. When a particular speed is ordered, it is programmed for that maximum speed. ETInternet will work with you to ensure that you are receiving as close your subscribed speed as possible.
How do I log in to my Webmail account?
Connect to http://webmail.etinternet.net, enter your username and password.
Can I create my own webpage with ETInternet?
Yes. With ETInternet's Internet Services package, you can create your own webpage. With these services, you can use any HTML editor of your choice to create your web files. You then upload your web files and access your website at the following URL, http://www.etinternet.net/~username. (Substitute your username for the italics.)
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